Refund & Cancellation Policy

1. Independent student plans

Plans: ₹499 (2 months) or ₹1,499 (1 year) in India; US$15 (1 month) or US$160 (1 year) outside India. These are one-time payments and never renew automatically.

• Full refund if you ask within 7 days of purchase and less than 20% of the paid content (beyond the free trial) has been used.
• After 7 days, or once 20% or more of the paid content has been used, the plan is not refundable.

2. School plans

• Cancelling during the free trial costs nothing.
• The principal can cancel anytime from the Billing tab of the school dashboard.
• Cancellation takes effect at the end of the current billing month. Your school keeps access until then.
• We do not give refunds for part of a month.
• Custom terms agreed in a signed school agreement take priority over this section.

3. Failed or duplicate payments

If money was taken but your plan did not activate, or you were charged twice for the same thing, we refund the extra amount in full. Often access switches on automatically within a few minutes — please check before writing to us.

4. How to ask for a refund

1. Email grievance@codewaala.com or use the request form.
2. Include the account email and the Razorpay order or payment ID (it's in the receipt email from Razorpay).
3. Once approved, the refund goes back to the original payment method through Razorpay within 5–7 working days. Your bank may take a little longer to show it.

Version 1.0 · Effective 30 September 2026 · See also our Terms of Use.